Privacy Policy & Terms of Service – Eland Town Planning

Effective Date: 8 April 2026

Eland Town Planning ("we", "us", "our") respects your privacy and is committed to protecting your personal information while providing professional planning services.

1. Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Business details
  • Property or project information

This information is collected when you:

  • Submit a form on our website or advertisement
  • Enquire about our services
  • Engage with our business

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide planning advice and services
  • Assess property feasibility
  • Communicate with you regarding your request

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Consultants or professionals involved in your project
  • Relevant authorities (where required for applications)
  • Service providers supporting our business operations

4. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

5. Cookies & Tracking

Our website and advertising platforms (including Google Ads) may use cookies to:

  • Improve user experience
  • Track website performance
  • Measure advertising effectiveness

6. General Disclaimer

The information provided by Eland Town Planning is general in nature and based on planning controls, policies, and professional experience at the time of assessment.

Planning outcomes are subject to council interpretation, statutory processes, and potential changes in planning controls.

We do not guarantee planning approval or specific outcomes.

7. Pulse Check Disclaimer

The Pulse Check / Site Feasibility Assessment is a preliminary review only.

It is designed to provide an early-stage understanding of potential planning considerations and risks.

It does not:

  • Constitute a formal planning approval
  • Replace a full planning permit application
  • Guarantee approval by council

Decisions made based on a Pulse Check — including signing a lease, purchasing property, or proceeding with a business — remain the responsibility of the client.

8. Terms of Service

8.1 Nature of Advice

All advice is based on available planning information and professional judgement at the time of assessment.

8.2 No Guarantee of Approval

Council decisions are outside our control. Approval outcomes cannot be guaranteed.

8.3 Client Responsibility

Clients are responsible for:

  • Final decisions regarding leasing or purchasing property
  • Seeking formal approvals where required
  • Acting on advice at their own discretion

8.4 Scope of Services

Each service (including Pulse Check, Change of Use Express, or Full Application) is limited to its defined scope and does not include additional services unless agreed in writing.

8.5 Limitation of Liability

To the maximum extent permitted by law, Eland Town Planning is not liable for:

  • Losses arising from decisions made based on preliminary advice
  • Delays, refusals, or additional requirements imposed by council

9. Contact Us

If you have any questions regarding this policy or your information:

Eland Town Planning
Website: https://elandtownplanning.com.au
Email: info@elandtownplanning.com.au
Phone: 0468 360 624